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Notice of Unauthorized Access to SeeSaw Messaging Feature

Dear South Washington County Schools Community,

I’m writing to let you know about a situation that affected the online learning platform, SeeSaw, our learning software for elementary students, this morning.

SeeSaw experienced an event of unauthorized access to its messaging system. This unauthorized access generated messages with an inappropriate image sent from parent accounts to staff accounts. Parents could view this message in their sent mailbox. There is no evidence of student accounts receiving any inappropriate messages. 

This situation has impacted all districts that use the learning platform. SeeSaw has shut down the messaging feature and is investigating. 

If you have any questions or concerns contact our Department of Technology at seesawhelp@sowashco.org. Thank you for supporting South Washington County Schools.

Sincerely,

Bob Berkowitz, Director

Department of Technology


Update as of 8:05 a.m. on Sept. 14, 2022:

SeeSaw has provided the following updates:

  • Messaging will continue to be off for all users while the investigation continues 
  • SeeSaw has removed the link to the image from all messages
  • SeeSaw will be resetting the passwords of users who had their accounts compromised and taking measures to prevent additional accounts from being compromised
  • If you wish to reset your password as a precaution, you can do so at: https://app.seesaw.me/#/reset_password

For additional updates, please visit the SeeSaw status page. Thank you.